Our software automates over 80% of the daily tasks in global service operations, ensuring process correctness and continuous improvement across the organization. It is not merely about automation; it's about strategically optimizing service components to ensure optimal team performance.
This module is a testament to our commitment to absolute field service automation, offering a user-friendly interface that belies its sophisticated background operations.
But it is not just a scheduling tool; it is an intelligent system that informs all relevant people and initiates all necessary actions related to your service bookings and training courses immediately. It ensures process correctness throughout the organization, turning your service into a competitive advantage and saving tons of unproductive administration time.
Ready to experience unparalleled efficiency in resource management?
Easy Schedule Checking:
You can easily peek at your schedule online! And don’t worry, we’ll let you know straight away if anything changes with your plans!"
Learn from Global Remedies:
Dive deep into our global remedy system and pick up some wisdom from other colleagues’ experiences!"
Clear Machine Settings & Views:
Having trouble with complex production systems? Our transparent machine settings and line views are here to help you troubleshoot!
Explore Full Machine History:
Investigate cases with ease by exploring the full history of any machine!
All Information at Your Fingertips:
Receive all the job, customer, and product details you need, right along with your dispatch note!
Hassle-Free Time Tracking:
Just punch in your work times, and leave the rest to us! We’ll calculate any overtimes and allowances for you!
Effortless Report Printout:
Printing reports is a breeze with minimal entries and pre-filled data!
Easy Customer Signatures:
Get your customer’s signature on the service report easily with our USB signature pad feature!
Offline Mode Features:
Working in areas with Wifi restrictions? No problem! Use all the necessary features in 'offline mode'!
Direct Chat Support:
Chat directly with our 2nd level support and other seasoned engineers who’ve been in your shoes and faced the same problems!
Subcontractor Support:
If you’re a freelancer or external partner, enjoy support with all key features like reporting, remedy, and invoicing!
And More!
Easy Scheduling:
Schedule your team, facilities, and other resources with ease using our visual booking module!
Manage Unavailability:
Handle holidays, sick days, and other unavailability directly in your scheduler, no hassle!
Flexible Booking Entries:
Move and adjust booking entries between staff and on the timeline as you see fit!
Real-Time Progress Tracking:
Keep tabs on the progress of your planned actions in real-time from the back office!
One-Click Dispatching:
Dispatch with a click, sending all the necessary information instantly!
Instant Quotations:
Create quotes for single or multi-visit jobs and team projects on the fly, based on predefined prices and conditions!
Service Report Approval:
Review and approve incoming service reports before they’re sent to accounting!
Tailored Approval Procedures:
With optional 4-eye checks before dispatching engineers, we ensure solutions are tailored to your internal process requirements!
Stay Informed:
Activate notifications and reminders to stay informed about all relevant activities within the system!
Manage Staff Availability:
View and manage staff availability and utilization with dedicated scheduler views!
Comprehensive Customer Data:
Access all relevant data about customers, products, incidents, quotes, and service jobs in one comprehensive layout!
Quick Solutions with Global Remedies:
Browse our global remedy system to find quick solutions and increase the 'resolved on first call ratio'!
Efficient Ticket Management:
Push tickets to the right people, escalate urgent cases, and actively drive your internal processes!
Clear Responsibility Settings:
Improve overall response with clear responsibility settings behind a proactive action request system!
Useful Project Templates:
Utilize handy project templates with predefined actions and reservations for staff, special tools, and other resources!
Delegate Duties:
Pass your authorizations and duties to dedicated successors when you’re away!
…And So Much More!
Intuitive Ticket Management:
Manage all your important tickets with ease using our intuitive Kanban layout!
Stay Informed with Ticket Subscriptions:
Subscribe to the tickets you care about and never miss an update on their progress!
Smooth Collaboration:
Pass the ball to other team members smoothly and always know whose turn it is to take action!
Involve Key Stakeholders:
Bring the mother factory, product developers, and manufacturing site into the 'lessons learned' cycle to enhance collaboration!
Never Miss an Update:
Activate notifications and reminders to stay in the loop on all relevant activities within the system!
Comprehensive Customer Data Access:
Access all the crucial data about customers, products, incidents, quotes, and service jobs in one comprehensive layout!
Quick Solutions with Global Remedies:
Browse our global remedy system to find quick solutions and increase the 'resolved on first call ratio'!
Efficient Ticket Escalation:
Push tickets to the right people, escalate urgent cases, and actively drive your internal processes efficiently!
Clear Responsibility Settings:
Improve overall response with clear responsibility settings behind a proactive action request system!
…And Much More!
Seamless Data Combination:
Combine logically connected data effortlessly across the entire process chain for sophisticated analytics!
User-Friendly Deep Data Analytics:
Delve deep into data analytics with our easy-to-use pivot tool, featuring fields from all modules!
Personalized KPI Dashboards:
Craft your personal KPI dashboards and keep an eye on every field of interest!
Average Duration Insights:
Check the average durations between any relevant events in your entire service process!
Stay Informed with Escalations:
Receive escalations and know exactly where your attention is needed!
Rich Library of Predefined KPI’s:
Explore a rich library of predefined KPI’s to track what matters most!
Real-Time Progress Tracking:
Track the progress of Tickets and Service actions in real time and stay informed!
Stay Updated:
Activate notifications and reminders to keep abreast of all relevant happenings within the system!
Clear Responsibility Settings:
Enhance the overall response of your organization with clear responsibility settings behind a proactive action request system!
Support for Global Organizations:
Support a global organization with features for multiple languages, currencies, territorial responsibilities, and locally differing processes!
Sophisticated Survey Analysis:
Analyze customer surveys with sophisticated tools like Eisenhauer diagrams!
Flexible Service Pricing:
Define flexible service prices globally, per main office, or even down to the customer level!
Global Information Sharing:
Share information globally among your staff by defining user roles with precise access rights and data filters!
…And So Much More!
Stay Informed Automatically:
Automatically get the scoop on any design or manufacturing issues in the field!
Personalized Incident Subscriptions:
Subscribe to the types of incidents you care about and stay in the loop!
Learn from Customer Surveys:
Dive into customer survey results to refine and enhance future product designs!
Detailed Product Database:
Explore a detailed product database and monitor performance in real-time with our optional i4.0 interface!
Discover Product Correlations:
Use our data analytics tool to uncover correlations between products and gain insights!
Analyze Spare Part Lifetimes:
Analyze the lifetimes of spare parts efficiently with our i4.0 option!
…And More Insights Await!
One-Stop Data Access:
Access all the crucial data about customers, products, incidents, quotes, and service jobs in one comprehensive layout!
Quick Solutions with Global Remedies:
Browse our global remedy system to find quick solutions and boost the 'resolved on first call ratio'!
Efficient Ticket Management:
Push tickets to the right people, escalate urgent cases, and actively drive your internal processes efficiently!
Learn from Global Remedies:
Dive deep into our global remedy system and pick up some wisdom from other colleagues’ experiences!
Transparent Machine Settings & Views:
Having trouble with complex production systems? Our transparent machine settings and line views are here to help you troubleshoot!
Explore Full Machine History:
Explore the full history of any machine to determine problems caused by previous actions!
…And More Insights Await!
Instant Quotation Creation:
Create quotes for single or multi-visit jobs and team projects in a snap, based on predefined prices and conditions!
Review Before Invoicing:
Approve incoming service reports after a thorough review of the content before sending out those invoices!
Stay Informed:
Activate notifications and reminders to stay in the loop on all relevant activities within the system!
Automatic Expense Calculation:
Let us automatically calculate expenses for you based on real-time online exchange rates!
Comprehensive Quotations and Invoices:
Include extra charges, spare parts, and national holiday prices in your quotations and invoices!
Flexible Pricing:
Define prices per main office or create individual prices per customer, whatever suits your needs!
Compact Customer Overview:
Get all the relevant customer information you need in one compact overview!
Transparent Quotations:
Label quotations and cost breakdowns for more transparency and use custom statuses to keep things organized!
Auto-Calculate Allowances:
We auto-calculate allowances based on job durations, making your life easier!
…And So Much More!
Compact Customer Overview:
Get all the relevant customer information you need in one compact overview!
Stay Informed:
Activate notifications and reminders to stay in the loop on all relevant activities within the system!
One-Stop Data Access:
Access all the crucial data about customers, products, incidents, quotes, and service jobs in one comprehensive layout!
Guest User Light Mode:
Use light mode for guest users and save on those license fees!
Proactive Machine Tracking:
Track machine age, maintenance contract expirations, and consumable parts status to actively increase turnover!
Targeted Marketing Campaigns:
Collect contacts in newsletter groups for targeted marketing campaigns and reach the right audience!
…And More Awaits!
Centralized Training Management:
Manage your training course agendas all in one centralized system!
Automated Document Preparation:
Prepare all the necessary documents like certificates and welcome sheets automatically!
Instant Reservations:
Reserve training facilities, special tools, and trainers instantly!
Optimized Utilization Management:
Manage the utilization of training centers, trainers, and other assets efficiently!
Certification Tests:
Conduct certification tests after finishing the course*!
Integrated Customer Feedback:
Get valuable customer feedback about the training course with our integrated customer survey module!
…And More Features to Explore!
Step into the future with our transformative service, a beacon of 4IR & IoT, where smart software interfaces meet sophisticated machinery. We specialize in delivering flexible and configurable web frontend solutions, enriched with alarms and targets, as a complementary extension of our robust software solution.
LISA is not just any AI powered chatbot, but your iqpdb™ database-companion elevating Organizational Wisdom & Empowering Seamless Interactions!
She's well-versed in everything from field service actions to ticket solutions and logged troubleshooting conversations inside your central CRM system and knowledge base. With AI at her core, LISA can be tailored using your specific data, spanning from user manuals, detailed release notes to product specs. Navigate incident management seamlessly, break language barriers with on-the-spot translations, swiftly summarize texts, and pair intervened tickets globally. Rest assured, your data remains strictly within your premises, ensuring utmost confidentiality and security.
Crafted for those who prioritize precision.
Welcome to a world where interaction meets innovation! We’re thrilled to introduce our groundbreaking Gamification System within our iqpdb™ solution, a revolutionary approach designed to transform your user experience and elevate engagement levels.
Imagine a workspace where dynamic UI elements, rewarding systems, and an interactive game design blend seamlessly to create an environment brimming with excitement and productivity!
Our gamification system is meticulously crafted, offering a unique journey through three distinct layers. The first layer enhances your interaction with dynamic UI elements like progress bars and interactive tooltips. The second layer immerses you in a rewarding environment filled with leaderboards and personalized dashboards. And the pinnacle, the third layer, translates real-world data into a captivating game design, allowing you to maintain avatars and embark on exciting quests!
But it’s not just about the game; it’s about fostering a sense of accomplishment, competition, and individuality. It’s about transforming everyday tasks into thrilling adventures and meaningful experiences. Our system is designed to motivate and reward, encouraging users to embody values integral to organizational success, such as supporting others, sharing experiences, and being customer-oriented.
Ready to experience a revolutionary way of interaction and productivity? Dive into our world where work becomes fun, and every interaction is a step towards achieving your goals! Stay tuned for the official release and embrace the transformation that our Three-Layer Gamification System brings to your workspace!
Our journey began with our robust desktop app, a reliable companion that provided seamless service, offline data access, and unparalleled control over all data. It has been the backbone of our commitment to delivering reliability and integrity in our services. But now, we're taking a giant leap forward!
Our transition to a web app is a strategic evolution, a response to the changing technological landscape and user expectations. It’s more than just an upgrade; it’s a vision for the future, especially with the introduction of our groundbreaking gamification features.
Explore the flexible grid design, offering you a canvas of full customization, allowing you to place all your preferred widgets freely. Navigate with ease with our customizable sidebar, ensuring your favorite modules are just a click away, acting as your compass through the myriad of possibilities our app offers. And, witness the world through our Geographical Map, providing visual indicators to illuminate every challenge in your region, offering a clearer, more informed perspective of your surroundings. And this is just the beginning.
We’ve initiated the rollout with our first module - Ticketing, setting the stage for a series of releases scheduled until the end of 2024. Each module is a step towards redefining user experience and setting new industry standards.
In a landscape characterized by relentless innovation and competition, Panasonic, a leading entity in Japanese machinery manufacturing and one of our prime clients, approached us with a mission of critical importance. They were engaged in an intense purchasing competition with one of the world’s largest automotive manufacturers. Panasonic’s machinery was impeccable, epitomizing precision and reliability. However, they aimed to go beyond the ordinary and outshine their competition by offering unparalleled service, a component gaining significant prominence in today’s market dynamics.
For this strategic initiative, Panasonic chose us, JAMCON™, as their unwavering partner, renowned for our unparalleled expertise in field service and our diverse array of pioneering products, spanning from personality development courses to cutting-edge software solutions. It was a synergistic collaboration, poised to tackle the diverse challenges inherent in such a substantial project. Our objective was ambitious yet clear: to transform Panasonic's field service to not only meet but ideally exceed the expectations of the most sophisticated car manufacturers in Germany.
Crafting Excellence: The Journey of Discovery and Innovation
To understand the complex needs of both entities, JAMCON™ undertook a detailed exploration, scrutinizing every aspect of the companies involved.
We launched customer surveys to acquire deep insights into their true needs and expectations.
By gathering requirements from every level of both organizations, we outlined future processes and developed the specifications for a software solution unparalleled in its capabilities.
It became clear that an integrated software solution was crucial to handle the complex processes efficiently, ensuring global operability, flexibility, quality, transparency, and continuous improvement and optimization of service processes.
The Birth of iqpdb™: A Beacon of Transformation and Efficiency
Unexpectedly, we found the market devoid of a solution possessing the functionality richness we were seeking.
Therefore, equipped with specifications and experience in software development, and using our proprietary service management software as a foundation, our programming team conceived and realized iqpdb™ — a comprehensive software solution centralizing all processes of a modern service support organization.
iqpdb™ was more than just a product; it was a catalyst for transformation, automating 80% of all processes and effecting significant enhancements in communication, responsiveness, and customer satisfaction. It revitalized the service domain, embodying a modern, clean, and transparent approach in every interaction, report, and invoice provided to the clients.
The Evolution: iqpdb™ as the World's Foremost CRM Software
The project was a monumental success, adding a revolutionary product to our portfolio and ensuring unparalleled field service performance across all organizational levels.
iqpdb™, now a pivotal element behind our client's services, continues to advance, integrating innovative features and modules, utilizing AI, and providing a gamification experience that promotes a collaborative, customer-centric, and transparent work environment.
The Future: A Journey Towards World-Class Transformation iqpdb™ is a symbol of our unceasing quest for excellence and innovation, serving as a guide for organizations ready to commence their transformation journey towards world-class service. It is not merely software; it is a revolution, a harmonious blend of innovation and excellence, shaping a future where service is not just delivered but is experienced, where excellence is not just an aspiration but a continuous journey.
Are you prepared to commence your transformation towards world-class excellence with iqpdb™?
The discourse surrounding the fourth industrial revolution is abundant, yet its tangible applications within the industrial sector remain sparse. Addressing this gap, we've meticulously integrated prevalent performance indicators from contemporary manufacturing processes. The objective? To furnish your support team with data-driven insights, enabling proactive trend identification and mitigation.
For non-stationary industrial assets, such as large-scale excavators, dozers, cranes, and maritime vessels, monitoring is facilitated through the integration of third-party CAN-bus modems. This ensures real-time data acquisition and analysis, optimizing operational efficiency and preemptive maintenance strategies. Join us in pioneering a data-centric approach to industrial asset management, bolstered by international collaboration.
In our pursuit of excellence, we've forged a strategic partnership with a prominent software firm based in Serbia. While our expertise lies in frontend development and streamlining field service-related business processes, our counterparts excel in processing vast volumes of sensor data in real-time. This symbiotic collaboration ensures comprehensive coverage of both the user interface and the backend data processing.
The discourse surrounding the fourth industrial revolution is abundant, yet its tangible applications within the industrial sector remain sparse. Addressing this gap, we've meticulously integrated prevalent performance indicators from contemporary manufacturing processes. The objective? To furnish your support team with data-driven insights, enabling proactive trend identification and mitigation.
For non-stationary industrial assets, such as large-scale excavators, dozers, cranes, and maritime vessels, monitoring is facilitated through the integration of third-party CAN-bus modems. This ensures real-time data acquisition and analysis, optimizing operational efficiency and preemptive maintenance strategies. Join us in pioneering a data-centric approach to industrial asset management, bolstered by international collaboration.
In our pursuit of excellence, we've forged a strategic partnership with a prominent software firm based in Serbia. While our expertise lies in frontend development and streamlining field service-related business processes, our counterparts excel in processing vast volumes of sensor data in real-time. This symbiotic collaboration ensures comprehensive coverage of both the user interface and the backend data processing.
Embark on a Journey of Discovery and Innovation!
We are working on two interesting projects, and we would love for you to explore them, share your thoughts, and perhaps, join us on this exciting journey!
Interested in partnering with us or contributing to our projects? Reach out, and let’s create something amazing together!
Enhanced User Interaction: A Powerful Interface
iqpdb™ offers a plethora of tools designed to tailor each of your layouts to align seamlessly with your individual workflow, ensuring a highly efficient and enjoyable experience for every user.
Compact yet potent, our practical tools empower you to organize your data meticulously through the application of filters, grouping, and sorting, and to arrange elements in the most convenient locations. These are just a glimpse into our rich array of features designed to optimize your data management experience.
Empower your global operations
Our advanced user role system empowers you to allocate permissions seamlessly across the globe, tailored to custom groups encompassing clients, products, tickets, and more. Experience unparalleled adaptability with the ability to apply intricate filters and refine access rights down to individual records—a feature that sets us apart, providing a layer of flexibility that is unrivaled in the industry.
Easily designate your successors who will inherit your permissions and manage action requests such as approvals in your absence, ensuring uninterrupted workflow and enhanced operational continuity. With iqpdb™, step into a world where convenience meets innovation, and elevate your data management experience to new heights!
Stay Informed with Timely Reminders & Notifications
Our module is designed to keep you abreast of all crucial information promptly, actively directing you to areas requiring your attention. It acts as your personal assistant, ensuring you never miss out on important updates or tasks.
Customize your experience by subscribing to over 50 events within iqpdb™, keeping you informed on everything that’s important to you. Whether it’s changes in ticket progress, specific machinery issues, or administrative actions, stay ahead with real-time updates and maintain seamless control over your operational landscape. Experience the convenience of personalized alerts and navigate your day-to-day operations with enhanced clarity and efficiency!
Agnostic & Open: A Universal Solution
iqpdb™ is not just an isolated, massive tool; it’s your partner in seamlessly enhancing industrial field management, acting iqpdb™as the perfect supplement to the existing CRM tools within your organization. It’s designed to blend effortlessly into your current systems, elevating your operational efficiency and management capabilities.
iqpdb™ embodies an agnostic spirit and an open approach, ensuring it’s ready to integrate smoothly with ReST-ful standard interfaces, VoIP, and any other core applications you’re currently utilizing.
With iqpdb™, experience the ease of integrating advanced management solutions into your existing setup, allowing your organization to adapt and thrive in the dynamic industrial environment.
Discover the transformative impact of iqpdb™ on your industrial field management processes and explore how it can optimize your workflow, enhance your CRM tools, and drive your organization towards unparalleled success!
Dive deeper into the world of iqpdb™ and uncover the myriad of possibilities it opens up for your organization in industrial field management!
Explore more about how iqpdb™ can seamlessly become a part of your organizational ecosystem and propel your industrial field management to new heights!
Seamless Subcontractor Integration
Streamline your operations and eliminate the redundancy of your subcontractors' efforts. Receive precise invoices immediately for swift processing and accurate client billing. Leverage existing service report times, travel expense receipts, and allowances, all seamlessly converted into invoices from your freelancers or partners, ensuring accuracy and efficiency in your accounting processes. This feature is a time-saver, accelerating the entire billing process while guaranteeing precise accounting. It’s complimentary for all your external freelancers equipped with their iqpdb™ license.
Your subcontractors can gain clear insights into upcoming engineer utilization through our intuitive booking module and receive transparent utilization statistics for all engineers. This transparency fosters a smoother workflow and clearer communication. The only action required from them is the approval of the automatically generated invoice before it’s dispatched to the relevant contacts, making the process straightforward and user-friendly. Elevate your operational workflow with iqpdb™ and experience the synergy of transparency, accuracy, and efficiency!
Offline Mode
Sensitive mensurement equipment very often prevent visitors from using wifi connections at manufacturing facilities. But not only service engineers, but also sales representatives and other visitors suffer from a lack of information when their systems are not available.
Our offline mode designed for this purpose delivers all the information you need for doing your job on site. Service reporting, product datasheets, active tickets and much more are with you - and all your changes are synced on your return.
Elevate Your Brand with Tailored Documentation
With this feature, seamlessly align crucial documents with your corporate identity, offering unparalleled flexibility to accommodate linguistic variations.
Craft your unique quotations, training certificates, service reports, and much more—avoiding costly development fees for minor modifications! Immerse in the freedom of customization and let your brand shine through every piece of communication, reflecting professionalism and attention to detail. Stand out with precision and coherence in every language, enhancing global connectivity and brand recognition!
Chat
iqpdb™´s knowledgebase scans for the competencies and availabilities of those with direct knowledge of a problem. The chat module permits the direct connection to the best expert at hand, lettings users speak directly with the authors of the right countermeasure.
Important messages are immediately brought to your attention in a lightweight interface.
Record History
Database systems usually deliver only the latest information. Tracking changes and investigating what happened to your records is impossible.
iqpdb™ lets you investigate the full history of any relevant data field - for example changes of product owners, re-location of products, progress on tickets, and much more.
Elevate Collaboration with Our End Customer Webportal
In the pursuit of effective troubleshooting and problem resolution, the synergy between equipment manufacturers and end-users is crucial. In a landscape where every anomaly is critical and each moment of downtime can have significant financial repercussions, the attainment of high-level goals is contingent upon seamless collaboration and intelligent information exchange across all sectors of the organization.
We provide two distinct versions of our web portal for end-users. Choose our free version or experience the enhanced capabilities of our advanced portal, which facilitates bidirectional communication with clients. This allows for dynamic interaction and immediate updates on ticket progress, enabling a smooth exchange of responsibilities and ensuring all stakeholders are informed and can respond to developments promptly.
Our platform, rich with features, allows you to customize interactions with each client, guaranteeing unparalleled support to both small-scale businesses and extensive global accounts. Navigate through the diverse needs of clients with our versatile portal options and elevate your support services, building stronger, more productive relationships and propelling mutual success!
Successors
Our Successor feature lets you pass all responsibilities and authorizations to colleagues in a few clicks. The system will ensure that all important business processes can continue seamlessly while you are away!
Active
With a configurable matrix of responsibilities and duties of your staff in the background. iqpdb™ pro-actively alerts the right person when his attention is required. We make sure that all relevant information is passed to you and requests for action are instantly brought to your attention.
Tailor Your Operational Flow with Precision
Modify your service processes to align seamlessly with your company's unique requirements. Whether it’s implementing 4-eye check principles, securing management approvals, or managing internal escalations, you have the power to shape how your organization operates and determine who holds authority. Integrate robust safety features to elevate your internal business processes, meeting the highest standards of compliance and earning the admiration of auditors.
Showcase your organization’s commitment to operational excellence, safety, and integrity.
Seal the Deal with a Signature
Securing a customer’s signature upon job completion is frequently essential for subsequent invoicing. Experience the convenience and sustainability of our signature feature, a standout element that enhances your customer’s perception and experience. Elevate your brand image with our eco-friendly solution and ensure smooth transitions from job completion to invoicing, leaving a lasting impression of professionalism and efficiency on your clients!
VPN Version
Fully integrated into your private corporate network or stored on dedicated cloud servers in the EU, U.S., or anywhere else, we offer flexible configurations to ensure the highest safety standards for your most precious data.
Unleash Infinite Possibilities with AI
LISA, our advanced chatbot, is a state-of-the-art AI platform operating parallel to from iqpdb™ within your own network, designed to streamline your access to information and enhance your operational efficiency. It operates through dedicated AI depositing folders inside our man app and offers the capability to mark specific documents directly in our storage folders for processing during the next update, ensuring seamless integration of information.
LISA is not just a repository for user manuals such as operation, maintenance, programming, reference, and troubleshooting guides; she transforms and assimilates all pertinent database information from iqpdb™ into her knowledge base. This includes your entire remedy system, logged service actions, invaluable ticket content with recorded countermeasures and solutions, and optionally, all your email conversations and meeting minutes related to specific issues, stored on your hard drives. Software release notes are also incorporated, making LISA a comprehensive knowledge hub.
Our engineering approach prioritizes precision, reliability, and user-centric design. We are committed to refining our interface to be intuitive and reliable, ensuring every piece of data is accurate, accessible, and actionable. In house CNC laser cutting, engraving, milling, 3D SLA and FDM printing for material tests and prototyping as well as VR and AR tools are at disposal for the creation of innovative tangible as well as software solutions for our clients.
Interact with LISA through a user-friendly chatbox inside of iqpdb™, ask questions, and receive human-like responses, drawing upon the collective intelligence and experience of your company. LISA is a quick learner, soon identifying semantic relations between troubleshooting tickets, recommending informed individuals when problems arise, suggesting responses to incoming ticket requests, and proactively proposing countermeasures based on your global experiences.
Experience the convenience of reading tickets in your preferred language, and let LISA semantically translate them into a multitude of languages, including Chinese and German. LISA also assists in crafting your service reports, managing format and language nuances, allowing you to focus on what truly matters.
With LISA, step into a world where technology meets intuition, and elevate your organizational knowledge and responsiveness to unprecedented levels!
FAQ - LISA
What Exactly is a Large Language Model (LLM)?
A Large Language Model (LLM) is a sophisticated AI model, meticulously designed to understand and generate text that simulates human communication. It is trained on a diverse range of internet text and can be fine-tuned to specialize in specific tasks or industries.
What Types of Data are Suitable for Training the LLM?
LLM can be trained with any text-based data, including documents, PDFs, spreadsheets, or any other textual formats that you wish the chatbot to learn from.
How Can I Upload My Data?
Uploading data is a breeze within the iqpiqp™ main application. Simply select the file you want, right-click, and choose “Teach LISA”.
How Should Personal Data be Handled?
When training Lisa, an option to anonymize data is available by hashing personal information. It is crucial to ensure legal rights to process such information before transferring knowledge to LISA.
What if a Document is Uploaded Inadvertently?
You maintain the right to remove files you have uploaded from the vector database. Go to settings, select AI - documents upload, and a list of all documents marked as “pass to Lisa” will appear. Unwanted documents can be removed by selecting the trash box.
How is Data Security Ensured?
Our solutions are designed to integrate seamlessly into your existing network environment. We provide subdomains under our iqpdb.com webpage, hosted on an AWS server in Europe, for those who prefer not to integrate it into their company webpage.
How Frequently Should the Model be Updated or Retrained?
The need for updates or retraining depends on your specific needs and the evolution of your data. Regular refinements are recommended to ensure optimal performance.
What Recourse is Available if the Chatbot’s Performance is Unsatisfactory?
We offer a money-back guarantee for suboptimal semantic performance of the chatbot, provided the supplied data was sufficient for the task.
Is Technical Expertise Required to Use the Service?
Not at all! Our service is user-friendly and intuitive, requiring no prior technical knowledge. Comprehensive resources and tutorials are available to guide you through the process.
Do I Need to have an iqpdb™ Account to Use LISA?
While LISA performs exceptionally when connected to our database, she is also impressive when trained solely on your documents. We offer a standalone chatbot for this purpose, allowing you to leverage your documents immediately. Check out our JAMCON™ Service webpage for more details here.
What are the Setup Costs for Non-iqpdb™ Users?
The initial setup on your virtual machine costs €2,800, with a monthly rent of € 198 excl. VAT for system maintenance and software updates.
Camila
This project is propelled by two main objectives. Firstly, we are developing scalable and affordable monitoring solutions for industrial vehicles, utilizing consumer-level sensors to democratize advanced monitoring across various industrial equipment, including ships and bulldozers.
Secondly, we are focused on optimizing our IoT interface, a critical component for monitoring and analyzing the diverse parameters that Camila measures, serving as the central hub for data acquisition and analysis.
Our engineering approach prioritizes precision, reliability, and user-centric design. We are committed to refining our interface to be intuitive and reliable, ensuring every piece of data is accurate, accessible, and actionable. In house CNC laser cutting, engraving, milling, 3D SLA and FDM printing for material tests and prototyping as well as VR and AR tools are at disposal for the creation of innovative tangible as well as software solutions for our clients.
In addition we are in search of a partner with a modern production line environment with smart machines to integrate with our new interface, adhering to IPC-CFX standards, ensuring seamless and standardized connectivity.
Kazan
We're embarking on a thrilling journey to develop a state-of-the-art distilling apparatus.
Dive into the World of IoT!
Our mission is to immerse our junior developers in the fascinating realm of IoT, crafting integral solutions that process sensor data and drive process-controlled activators and servo motors. We're exploring the depths of process control, data processing techniques, and front-end development while gaining hands-on experience with physical objects.
What's a playful experiment for us is actually a sophisticated process control system. It is equipped with numerous sensors to monitor variables such as temperature, airflow, and pressure accurately. Users can select their preferred recipe and manage the distillation process via a dedicated application. The system is modular and versatile, capable of producing anything from mild liqueurs to high-proof alcohols suitable for disinfection purposes. It also allows for the extraction of essential oils from botanicals and the infusion of flavors through herb baskets and dual thumper kegs, optimizing for taste richness and complexity. The apparatus supports up to 8 redistilling cycles in a single operation.
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