iqpdb™ was not designed in a boardroom. It was shaped by the daily reality of managing Panasonic's field service operations across Europe — and every feature exists because a real operation needed it.
JAMCON™ Industrial Services Serbia was responsible for managing Panasonic's field service operations across Europe. The scale was significant — engineers in multiple countries, hundreds of customer sites, thousands of service visits per year.
The tools available at the time were not built for this. Shared calendars broke under the load. Excel files became impossible to maintain. Service reports were filled out by hand and faxed to the back office. Knowledge lived in the heads of experienced engineers — and walked out the door when they retired.
Invoicing was slow. Escalations got stuck. Customers had no visibility into the status of their service requests. And management had no reliable way to measure performance or identify where the operation was losing time and money.
We evaluated existing FSM platforms. None of them fit. They were built for generic service businesses — not for the specific demands of industrial manufacturing: deep product management, audit-ready traceability, multi-territory coordination, complex pricing structures and the kind of technical knowledge management that industrial machinery requires.
So we built iqpdb™. Not as a side project, but as the operational backbone of a real service organization. Every decision was driven by actual need. Every module was tested in production before it was considered finished.
The name reflects the origin: iq for intelligence,p for process, db for database. A system that makes a service organization smarter by centralizing its knowledge and processes in one place.
Today, iqpdb™ manages the complete field service lifecycle — from the moment a booking is created to the moment the invoice is approved and paid. More than 80% of daily administrative tasks are automated. Reports that once took hours are generated in minutes. Knowledge that once lived in individual heads is now searchable by anyone in the organization.
The platform has grown to 15+ integrated modules, supporting 9 distinct role types — from field engineers and coordinators to accounting, product development and training management.
And it keeps evolving. LISA™, our on-premise AI companion, was built because engineers needed faster access to remedy knowledge — not through a search box, but through a conversation. The Gamification module was built because engagement and continuous improvement matter as much as process correctness.
iqpdb™ is not a venture-backed startup optimizing for growth metrics. It is a product built by people who understand industrial service operations — and who use it themselves.
Our commitment is simple: if a feature is useful for industrial manufacturers, we will build it. If it is useful for others too, you get it for free. If iqpdb™ does not deliver what we promise, we offer a two-month money-back guarantee.
We work with a small number of customers at a time — not because we can't scale, but because we believe that implementation quality matters more than implementation volume.
Request a demo and we'll walk you through how iqpdb™ was built — and how it can work for your organization.