Analytics & KPI Reporting

Module

Analytics & KPI Reporting

Drag-and-drop analytics across every module. Build KPI dashboards and track performance — without IT.

Features

Drag-and-drop Pivot Tool

Build the report you need — in minutes, without IT. Drag dimensions and measures onto a pivot table. Filter, group and drill down across any data in the system. No SQL, no waiting.

Personal Dashboards

Your KPIs, your layout, always ready. Every user builds and saves their own dashboard with the metrics that matter to their role. Persistent, personal and available on every login.

Predefined KPI Library

Start measuring immediately — no setup required. A library of predefined KPIs covers the most common field service metrics. First-time fix rate, MTTR, engineer utilization and more — ready to use.

Duration Tracking

Find where time is lost in your operation. Track average durations between any two process events — booking to dispatch, dispatch to report, report to invoice. Identify bottlenecks precisely.

Cross-module Analytics

One view across your entire service lifecycle. Analytics draws data from every module — bookings, incidents, reports, accounting, surveys. Correlate across the full operation in a single pivot.

Engineer Performance

Objective data on individual and team performance. Jobs completed, average resolution time, customer satisfaction scores and remedy contributions — tracked automatically, visible to managers.

Financial Analytics

Full financial visibility without leaving iqpdb™. Analyze service costs, revenue per customer, expense trends and profitability by region, engineer or machine type.

Export & Reporting

Share results with anyone — inside or outside the system. Export any report or dashboard to Excel or PDF. Stakeholders without system access still get the data they need.