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Booking & Dispatch

Module

Booking & Dispatch

Full visibility into your entire field operation. Schedule, dispatch and track every service visit from a single platform.

The Booking & Dispatch module is the operational heart of iqpdb™. It gives coordinators full visibility into engineer availability, ongoing jobs and regional workload — and lets them schedule, assign and dispatch with precision.

Every service visit starts here. A booking captures all the information an engineer needs before arriving on site — customer details, machine information, job description, required tools and spare parts. From the booking, a dispatch note is generated automatically and sent to the engineer.

Features​

Visual Scheduler

Full visibility into your entire field operation — in one view. Drag-and-drop calendar with real-time engineer availability, ongoing jobs and regional workload. Create bookings, resolve conflicts and dispatch without leaving the scheduler.

One-Click Dispatch

From confirmed booking to engineer notification in seconds. The full dispatch note — customer address, machine details, job description and notes from previous visits — is delivered automatically. No phone calls, no manual emails.

01

Availability Management

Never double-book, never miss a gap. Holiday tracking, sick days and unavailability periods are managed centrally. When a coordinator is away, successor delegation ensures nothing falls through the cracks.

02

Resource Reservation

Spare parts, tools and equipment — reserved before you dispatch. The system tracks availability in real time and flags conflicts before they become on-site problems.

03

Project Templates

Recurring maintenance in minutes, not hours. Build reusable project templates with predefined task blocks, resource requirements and scheduling patterns. Apply once, reuse indefinitely.

04

4-Eye Check

An extra set of eyes before every dispatch. Optional approval step ensures a second coordinator reviews and confirms every booking. Catch errors before they reach the customer.

05

Subcontractor Support

External providers, same system. Book subcontractors exactly like internal engineers — with full reporting, invoicing integration and service history tracking.

06

Audit Trail

Every action logged. Every change traceable. Timestamps, user identities and booking history are recorded automatically — ready for quality audits and customer documentation requirements at any time.

Who uses it​

Primary user — creates, manages and dispatches all bookings
Reviews workload, utilization and scheduling efficiency
Receives dispatch notes and job details
Uses booking data for quotations and invoicing

Connected Modules​