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Customer Surveys

Module

Customer Surveys

Close the feedback loop automatically. Know what customers think before they tell your competitors.

Features​

Automatic Distribution

Surveys sent automatically — no manual follow-up required. Triggered after service visit completion based on configurable rules. The system handles distribution while your team focuses on service.

Eisenhauer Diagram Analysis

See what matters most to customers — and where you're falling short. Survey results visualized in an Eisenhauer diagram mapping satisfaction against importance. Prioritize improvements with data, not gut feeling.

01

Configurable Surveys

Surveys designed for your specific needs. Build surveys with custom questions, rating scales and response types. Different templates for different service types, regions or customer segments.

02

Trend Analysis

Spot patterns before they become problems. Track customer satisfaction trends over time — by engineer, region, machine type or service category. Early warning before satisfaction erodes.

03

Response Management

Close the loop on negative feedback. Review individual survey responses and follow up directly from within iqpdb™. Customers who report issues get a response — not silence.

04

Multi-language Surveys

Higher response rates from international customers. Send surveys in the customer's language. Multi-language support ensures feedback is accurate and response rates stay high across territories.

05

KPI Integration

Satisfaction scores alongside operational KPIs. Customer satisfaction data feeds directly into the Analytics module. CSAT and NPS visible in management dashboards next to service performance metrics.

06

Product Feedback Loop

Field feedback, routed to product development automatically. Survey insights accessible to R&D teams. Customer experience from the field informs future product improvements and service design.

Who uses it​

Primary user — monitors satisfaction trends and KPIs
Reviews feedback on specific engineers and visits
Uses customer feedback to inform product improvements
Uses satisfaction data for customer retention and upsell

Connected Modules​