Built for industrial service. Owned by you.
Most FSM platforms were built for generic field service and rented from a vendor cloud. iqpdb™ was built for industrial machine service — and your service knowledge stays yours. Here's how it compares, and where it fits best.
Four reasons buyers pick iqpdb™
The differentiators that hold up under technical and commercial scrutiny.
On-premise. Your data, your network.
iqpdb™ runs inside your infrastructure. No vendor cloud, no external AI calls, no compliance surprises.
Included, not metered.
LISA™ is part of the platform — trained on your data, on your hardware, under a flat license. No per-token bill.
First-class, not bolted on.
The Global Remedy System is built in — not a generic doc store. Every fix captured and reusable across regions.
Industrial machine service.
CRM, dispatch, reporting and analytics shaped around machine service — not generic FSM or sales CRM repurposed.
How iqpdb™ compares
Directional positioning at the platform level. Specific edition, region and contract terms move the lines — use this as a starting frame, then we can walk through the differences that matter to your evaluation.
| iqpdb™ | CRM-based FSM | ERP-anchored FSM | Asset-centric FSM | |
|---|---|---|---|---|
| Deployment | On-premise or your cloud | Typically cloud-only | Cloud or on-prem options | Cloud-first |
| AI / assistant | Included, on-prem, trained on your data | Add-on, cloud-based | Add-on, cloud-based | Add-on, cloud-based |
| Built for | Industrial machine service | Field service on a CRM platform | Field service extending an ERP | Asset & equipment-centric service |
| Knowledge management | Built-in remedy module | Knowledge base add-on | Usually built-in | Asset-linked content |
| Customer access | Included — no extra license | Portal as separate per-user license | Customer portal add-on | Community / portal add-on |
| Mobile (offline) | Full workflow offline | Offline-capable (subset) | Offline-capable | Offline-capable |
| Licensing model | Flat license | Per-user, tiered | Per-user, tiered | Per-user, tiered |
Vendor offerings change frequently. Treat as positioning, not a procurement spec. Verify current editions and pricing before any decision.
Where iqpdb™ fits — and where it doesn't
Honest qualification beats a wasted demo. If you don't see your situation on the left, we'll tell you.
Pick iqpdb™ when…
- Global industrial manufacturers and machine makers
- Service teams with regulated documentation requirements
- Operations that need on-premise deployment or data sovereignty
- Organizations with deep service knowledge worth capturing centrally
- Companies tired of per-seat AI bills that scale with usage, not value
Look elsewhere when…
- Pure consumer field service (HVAC techs, residential)
- Small service businesses needing a five-minute SaaS sign-up
- Organizations already deep in a general-purpose CRM build and unwilling to step out
- Use cases that need generic helpdesk ticketing without machine context
How you get live
Getting a new system into a running service operation is where most deployments stall. iqpdb™ is delivered in fixed phases with a dated timeline and module-by-module cutover — so you reach value fast and the field never stops.
- 1
Shape
We map your service operation to iqpdb™ and agree the go-live plan. You leave with a fixed scope, a dated timeline, and a named owner on both sides — no open-ended discovery.
- 2
Configure
Your workflows, roles and data are set up in a working environment. You see the system running on your own operation — not a generic demo — and sign off before anyone goes live.
- 3
Enable
Engineers and office staff train on real scenarios. Adoption is built in before switch-on, so day one is business as usual, not a scramble.
- 4
Go live
We cut over module by module with support on hand. The field keeps working throughout — no big-bang weekend, no service blackout.
- 5
Grow
Once the core is live, we switch on further modules against your measured results. Value compounds as adoption deepens.
How we de-risk the switch
No service blackout
iqpdb™ runs alongside your current process during cutover, so a rollout never means downtime for the engineers in the field.
A named owner
One accountable lead on our side and yours, from the first workshop through go-live — you always know who to call.
Clear exit criteria
Every phase has a defined finish line you sign off on. You are never asked to go live on something you have not seen working.
Trained before switch-on
Your team practices on real data during Enable, so adoption starts on day one instead of stalling.
Your data comes with you
We migrate your existing records — customers, machines, contracts and service history — so you go live with your history intact, not a blank system.
Two-month money-back
Confident it delivers? So are we. iqpdb™ comes with a two-month money-back guarantee — if it is not working for you, you are not locked in.
Where iqpdb™ runs is your choice. Most enterprise customers prefer on-premise — hardware and virtual machines under their own control, full data sovereignty — and we'll advise on sizing and specifications. Prefer not to manage the infrastructure? We can host and run it for you instead.