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Absolute Field Service Automation

iqpdb™ is a unique database program for manufacturers of complex industrial machines who need to be supported through technical service and assistance on world class level. Especially requirements from the automotive, medical and aeronautical business and even spacecraft makers force our clients’ production machines to run on zero defect rates without downtime which challenges your organization on many levels.
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Why iqpdb™?

Our software supports and automates more than 80% of the daily tasks of a global service operation. Once set up, it ensures process correctness throughout the organization and results in a continuous improvement.

This will turn your service into a competitive advantage, ensure excellent performance of your engineers, and save tons of unproductive administration time.

iqp features

Explore iqpdb™

Booking and Dispatch
Graphically, lightweight, powerful

An easy to use, graphical user interface allows you to manage all resources from one place. But do not be fooled by the simplicity at first sight.

In the background our program ensures that all relevant people are informed, all actions related to your service bookings and training courses are immediately initiated, and the utilization your personnel is under control.

Booking
Planning
Save time and ensure process correctness
Incident Management
Preventing reocurrence globally
Service Reporting
The least time consuming way of service reporting
Centralized Remedy
Your best friend in trouble
Product Management
For your most precious data
Accounting
Stop wasting time on paperwork
Customer Surveys
Do you dare to ask?
Analytics and Reporting
For full transparency in every area of your business... easy
Mobile App
For the moment when your notebook is not at hand.

What can iqpdb™ do for YOU?

Field Service Engineer
Local Service Coordinator
Backoffice Support
Service Manager
Product Development
Hotline Support
Accounting
Sales And Marketing
Training Management
Field Service Engineer
  • Check your schedule online and be instantly notified if your plans change
  • Deeply search in a global remedy system and learn from colleagues’ experiences
  • Transparent machine settings and line view support in troubleshooting complex production systems
  • Full machine history helps with investigating cases
  • Receive all relevant job, customer, product information with your dispatch note
  • Enter your worktimes, and we will calculate overtimes and allowances
  • Simple report printout with only the necessary entries by filled data
  • Get customer signatures on service reports via our USB signature pad feature
  • Offline mode with all necessary features for production areas with Wifi restrictions
  • Directly chat with the 2nd level support and other experienced engineers who faced faced the same problems
  • Subcontractor support with all key features such as reporting, remediating, and invoicing for freelancers and external partners
  • ...
Local Service Coordinator
  • Schedule personnel, facilities, and other assets directly in our graphical booking module
  • Manage holidays, sick days, other custom unavailability reasons directly in your scheduler
  • Move and manipulate booking entries on the timeline and between staff
  • Track on-site progress of your planned actions in real time in the back office
  • One-click dispatching with all the necessary information
  • Instantly create quotations for single or multi-visit jobs and team projects based on defined prices and conditions
  • Approve and rate incoming service reports before passing them to accounting
  • Optional 4-eye checks and approval procedures before dispatching engineers who ensure tailored solutions for your internal process requirements
  • Activate dozens of notifications and reminders to keep up to date on all relevant happenings on the system
  • Manage staff availability and utilization in dedicated scheduler views
  • Access all relevant data about customers, product base, incidents, quotations, and service jobs done in one comprehensive layout
  • Browse a global remedy system to find quick solutions to your customers’ problems and increase the “resolved on first call” ratio
  • Push tickets to the right people, escalate urgent cases, actively drive internal processes
  • Clearing responsibility settings behind a proactive action request system will improve the overall response of your organization
  • Use a handy project templates with defined actions, reservations of all necessary staff, special tools and other assets
  • Pass your authorizations and duties to dedicated successors while you’re absent
  • ...
Backoffice Support
  • Manage all relevant tickets in an intuitive Kanban layout
  • Subscribe to tickets that interest you in and keep track of their progress
  • Pass the ball to other members in the organization and always know whose turn it is
  • Involve mother factory, your product developers, and the manufacturing site into the “lessons learned” cycle
  • Activate dozens of notifications and reminders to keep up to date on all relevant happenings on the system
  • Access all relevant data about customers product base, incidents, quotations, and service jobs done in one comprehensive layout
  • Browse a global remedy system to find quick solutions to your customers’ problems and increase the “resolved on first call” ratio
  • Push tickets to the right people, escalate urgent cases, actively drive internal processes
  • Clearing responsibility settings behind a proactive action request system will improve the overall response of your organization
  • ...
Service Manager
  • Combine logically connected data throughout the process chain for complex analytics
  • Deep data analytics throughout the database in an easy-to-use pivot tool with fields from all modules
  • Create KPI dashboards for every field of interest
  • Check average durations of relevant events in your service process
  • Receive escalations and be informed when your attention is required
  • Follow a rich library of defined KPI-s
  • Track the progress of tickets and service actions in real time
  • Activate dozens of notifications and reminders to keep up to date on all relevant happenings on the system
  • Clearing responsibility settings behind a proactive action request system will improve the overall response of your organization
  • Support a global organization with multiple languages, currencies, territorial responsibilities, and locally differing processes
  • Analyse customer surveys with sophisticated tools such as Eisenhower diagrams
  • Define service prices on the global level, per main office, or on the customer level
  • ...
Product Development
  • Receive relevant information about design or manufacturing problems
  • Subscribe to incidents that interest you
  • Study customer survey results to improve product designs
  • Browse a detailed product database with real-time performance monitoring through our i4.0 interface
  • Find correlations between products by using our data analytics tool
  • Analyse spare part lifetimes through our i4.0 option
  • ...
Hotline Support
  • Get all relevant customer information in one compact overview
  • Browse a global remedy system to learn from experience of other people
  • Access product datasheets
  • Access all relevant data about customers product base, incidents, quotations, and service jobs done in one comprehensive layout
  • Browse a global remedy system to find quick solutions to your customers’ problems and increase the “resolved on first call” ratio
  • Push tickets to the right people, escalate urgent cases, actively drive internal processes
  • Deeply search in a global remedy system and learn from colleagues’ experiences
  • Transparent machine settings and line view support you in troubleshooting complex production systems
  • Full machine history helps you determine problems
  • ...
Accounting
  • Instantly create quotations for single or multi-visit jobs and team projects based on defined prices and conditions
  • Approve incoming service reports after reviewing their content before invoicing
  • Activate dozens of notifications and reminders to keep up to date on all relevant happenings on the system
  • Calculate expenses based on real-time online exchange rates
  • Include extra charges, spare parts, national holiday prices in quotations and invoices
  • Define prices per main office or create individual prices per customer
  • Get all relevant customer information in one compact overview
  • Label records for more transparency and use custom statuses
  • Calculate allowances based on durations of jobs
  • ...
Sales and Marketing
  • Get all relevant customer information in one compact overview
  • Activate dozens of notifications and reminders to keep up to date on all relevant happenings on the system
  • Access all relevant data about customers product base, incidents, quotations, and service jobs done in one comprehensive layout
  • Light mode for guest users allows you to save license fees
  • Track machine age, maintenance contract expirations, the status of consumable parts, and actively increase turnover
  • Collect contacts in newsletter groups for targeted marketing campaigns
  • ...
Training Management
  • Manage training course agendas in a centralized system
  • Prepare all relevant documents such as certificates and welcome sheets
  • Reserve training facilities, special tools and trainers
  • Manage the utilization of training centers, trainers, and other assets
  • Conduct certification tests after finishing courses*
  • Get customer feedback about training courses with our integrated customer survey module
  • ...

*under development

Customer Portal

i4.0 Dashboard

With our i4.0 interface and its free configurable user interface we are bringing the philosophy of IoT to life!

Depending on the implementation level, you can extend the functionality from simple machine runtime tracking to a powerful connection to smart production machines and your customers’ MES system. A closed loop system allows true predictive maintenance and separates your service from all your competitors.

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AI and Gamification

AI and Gamification

LISA* assists you with making decisions by providing insight information based on historical data or dedicated performance indicators.

*Little Inteligent Service Assistant

This enables you for example to create more accurate quotations or pick the best engineer for a job based on his skills and experience, costs, or current fitness.

Our gamification system additionally rewards users for certain activities which you consider valuable to your organization. It is highly customizable, modern, complex and fun to use and results in a significant improvement of productivity through higher motivation, less stress, and team building. Give it a try - it can be connected to your system as well!

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Including powerful tools for every workflow

Powerful GUI

powerful user interface

User Management

global user management

Notifications

reminders and notifications

VoIP

connectivity

Interconnectivity

subcontractor integration

Chat

offline mode

CRM

free form designer

Subbie invoicemaker

chat

Newsletter

record history

BPMN Workflow

end customer web portal

Successor

successor

Free form generator

active

Customizeable Process Flow

safe

Offline Mode

digital signature

Web Portal

VPN version

Web Application

Our brand new WebApp

Redesigned, optimized, faster and even richer functionality ... coming soon