Our software supports and automates more than 80% of the daily tasks of a global service operation. Once set up, it ensures process correctness throughout the organization and results in a continuous improvement.
This will turn your service into a competitive advantage, ensure excellent performance of your engineers, and save tons of unproductive administration time.
An easy to use, graphical user interface allows you to manage all resources from one place. But do not be fooled by the simplicity at first sight.
In the background our program ensures that all relevant people are informed, all actions related to your service bookings and training courses are immediately initiated, and the utilization your personnel is under control.
*under development
With our i4.0 interface and its free configurable user interface we are bringing the philosophy of IoT to life!
Depending on the implementation level, you can extend the functionality from simple machine runtime tracking to a powerful connection to smart production machines and your customers’ MES system. A closed loop system allows true predictive maintenance and separates your service from all your competitors.
LISA* assists you with making decisions by providing insight information based on historical data or dedicated performance indicators.
*Little Inteligent Service Assistant
This enables you for example to create more accurate quotations or pick the best engineer for a job based on his skills and experience, costs, or current fitness.
Our gamification system additionally rewards users for certain activities which you consider valuable to your organization. It is highly customizable, modern, complex and fun to use and results in a significant improvement of productivity through higher motivation, less stress, and team building. Give it a try - it can be connected to your system as well!
Redesigned, optimized, faster and even richer functionality ... coming soon
A longstanding collaboration with BOSCH Automotive Electronics and Panasonic Industrial Solutions inspired us to develop a comprehensive service platform bridging the gap between machine makers and users. A platform that puts human processes into the center of attention and shares intelligence across all arms of a global operation, edging it ever closer to zero defects and zero downtime.
Everybody is talking about the fourth industrial revolution, but when it comes to practical applications for the industry, there is not much out there.
We decided to use commonly used performance indicators found in today’s modern manufacturing businesses and deliver them directly to your support team – to spot trends before they become a problem.
Non-stationary products like large industrial excavators, dozers, cranes, and even ships can be monitored by using third-party CAN-bus modems.
Let´s connect your smart machines to our i4.0 frontend for full transparency and true predictive maintenance!
Powerful User Interface
It’s about the small things!
We have exhausted modern programming techniques to deliver all the handy tools you could wish for in your daily job. Expirience an entirely new way of navigating through and manipulating all your data with this powerful and easy UI* to use
*User Interface
Global User Management
Sharing and actively distributing information in a global organization requires a very flexible and highly customizable access rights management system.
iqpdb™ enables you to grant permission by regions, customer groups, product categories, ticket types and many other datafields. With additional conditions your can filter records down to single entries - tailored exactly to your company model!
Reminders and Notifications
This module ensures that you receive all necessary information in time, and it guides you where your attention is required.
Additionally, you can subscribe to more than 50 events in iqpdb™ to stay up to date on everything which matters for you – from ticket progress changes through specific machine troubles to administrative actions.
Connectivity
iqpdb™ specializes in industrial field management as a supplement to CRM tools used in your organization. Agnostic in spirit and open in approach, it is ready for integration with ReST-ful standard interfaces, VoIP, and other core applications that you use in house.
Subcontractor Integration
Avoid duplicate efforts for paperwork, reporting and invoicing for subcontractors. Configurable to cover all kinds of agreements, your external will love this fully automated and free invoice maker!
Offline Mode
Sensitive mensurement equipment very often prevent visitors from using wifi connections at manufacturing facilities. But not only service engineers, but also sales representatives and other visitors suffer from a lack of information when their systems are not available.
Our offline mode designed for this purpose delivers all the information you need for doing your job on site. Service reporting, product datasheets, active tickets and much more are with you - and all your changes are synced on your return.
Free Form Designer
This feature allows you to customize important documents to meet your corporate identity and gives you more flexibility when it comes to differences for different languages.
Design quotations, training certificates, service reports, and much more – without paying high development fees for small changes!
Chat
iqpdb™´s knowledgebase scans for the competencies and availabilities of those with direct knowledge of a problem. The chat module permits the direct connection to the best expert at hand, lettings users speak directly with the authors of the right countermeasure.
Important messages are immediately brought to your attention in a lightweight interface.
Record History
Database systems usually deliver only the latest information. Tracking changes and investigating what happened to your records is impossible.
iqpdb™ lets you investigate the full history of any relevant data field - for example changes of product owners, re-location of products, progress on tickets, and much more.
End Customer Web Portal
A close collaboration between machine makers and their users is essential. In a world where every defect is critical and every minute of downtime costs a fortune only close cooperation and intelligent information exchange throughout all arms of organizations can lead to such high targets.
A rich set of features allows you to adjust communication with individual clients so you can deliver optimum support for your smallest customers as well as global accounts.
Successors
Our Successor feature lets you pass all responsibilities and authorizations to colleagues in a few clicks. The system will ensure that all important business processes can continue seamlessly while you are away!
Active
With a configurable matrix of responsibilities and duties of your staff in the background. iqpdb™ pro-actively alerts the right person when his attention is required. We make sure that all relevant information is passed to you and requests for action are instantly brought to your attention.
Safe
Adjust the process flow of your services wherever necessary to meet your needs. From 4-eye check principles and management approvals to internal escalations, you are in control of how your organization works and who is in charge.
Activate safety features for your internal business processes, which every auditor loves to see!
Digital Signature
Getting a customer signature when the job is finished is often mandatory for later invoicing. Our comfortable and eco-friendly signature feature is another super-handy item that stands out in your customers’ perception.
VPN Version
Fully integrated into your private corporate network or stored on dedicated cloud servers in the EU, U.S., or anywhere else, we offer flexible configurations to ensure the highest safety standards for your most precious data.
Contact Us
